One of our principle goals here at Shareagift is to continuously improve the site to make it as intuitive as possible.

In terms of user experience (UX), our ultimate aim is to make the process so simple that you can create a Gift Page and send it to your friends ready to receive contributions within 3 minutes of  arriving at the site for the very first time.

Yes, it’s ambitious.  But we’re ambitious!  We’re not quite there yet, but we’re chipping away at it, and we hope that this latest upgrade to the UX, launched yesterday, will help shave a few seconds off our personal best.

We’ve been playing around with the Create Gift Page process for a little while now, taking out the friction from unnecessary data capture and making it as easy as possible to create a new Gift Page.

In short, the Create Gift Page process used to look like this:

And now looks like this:

 

On first glance, to some it may look less attractive working through the process horizontally rather than in a vertical, linear fashion.  Truth be told I took a little convincing myself when our brilliant designer, Jose (or Hose if you prefer), showed us the design.

But once you start using the new UX you quickly realise the navigation is much easier. You can now switch between sections with ease, going back and forth to make corrections, previewing your Gift Page at will and saving your work to return later if you choose.

We’ve also added a new Chat feature to help with customer support in real time.  At the moment this is just enabled during our office hours (we’re not quite so chatty when we’re snoozing), but if we’re up and about we’d love a chat with you. So please give us a shout out – even if you don’t have an issue we’d love to hear from you.

So all in all a pretty big day for us yesterday. Now we’re just keen to hear your feedback. We use the site every day, so sometimes it’s hard for us to see what works and what doesn’t – which processes are obvious and intuitive and which leave the user tearing their hair out, so please let us know. As always, our user feedback is the most valuable information we can receive so please keep it coming – we look forward to hearing from you very soon!

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s